Support

Support

Executive Data Systems experts will come to your location to help make system installation, set-up, and configuration worry-free.

EDS employs highly skilled, customer-driven people to assist in the installation and deployment of our solutions.

In addition, you will find that our implementation teams are creative problem solvers and have extensive experience in the deployment of simple configurations to more complex environments.

Our implementation methods ensure rapid roll-out. System configuration is designed to fulfill your unique business practices and ensure a smooth transition for your personnel. No matter how simple or complex your needs may be, EDS is here to make certain you get a rapid return on your investment.

support

 

 

Express Implementation

For our new customers needing a little extra help getting up-to-speed, we offer Express Implementation. This is our starter package of expert guidance and includes the following services:

  • Two hours of one-on-one training
  • Import all employees
  • Set up pay periods
  • Create basic overtime and rounding policies
  • Set up department structure
  • Create holiday lists
  • Create a calendar-based accrual policy
  • Set rules for absences
  • Create policy assignments
  • Verify clock communications
  • Our Express Implementation Training Service ensures that you’ll enjoy all the benefits the Software has to offer—sooner rather than later. Contact us to schedule your Express Implementation.

Time and Labor Management: Software-as-a-Service (SaaS)

Hosted Solution featuring one low monthly fee with small one-time startup fee

Get the full benefits of the Time and Labor Management Software with minimal startup costs and rapid implementation.  A hosted solution allows your to outsource your Timekeeping Software avoiding the problems and expense of maintaining the network infrastructure and required IT support. Our SaaS systems reside on secure and redundant off site servers which are available 24 hours a day 7 days a week. Your software is constantly updated, backed up and Premium Support is included for one low monthly fee.

Our Saas program is a pay as you go which gives you unlimited access to your Time and Labor Management System. Access is by setting up specific secure user passwords with state of the art encryption and firewall protection.

Your Hosted (SaaS) Software includes the following:

  • Includes export to most Payroll Packages
  • Full configurable rules and policies
  • Employee Self Service Module included to view hours and Accruals
  • Control of taking Vacation, Sick and PTO without authorization
  • Complete Accrual Management
  • Track Tardies, Absent, Early and Late Punches
  • Employees can view and approve their hours
  • Supervisors can view, monitor, edit and approve their group
  • Provides up-to-date punch and attendance information
  • Proactive Scheduling
  • Free daily backup of TimeCard Data
  • Used for both Hourly and Salaried Employees
  • Includes Premium Support

Benefits of a Hosted (SaaS) Timekeeping System

  • Low monthly fee (pay as you go).
  • No up-front costs or large capital investment
  • No long term contract – Monthly subscription Service
  • See immediate savings by controlling overtime and management
  • Upgrades are free and automatic
  • Fast set-up and access
  • Subscription includes training and custom training video
  • No need for costly IT staff to implement and manage software
  • Employees can view and approve their own timecard.
  • Employees get a reminder to approve timecard at Payperiod end
  • Free daily backup of TimeCard Data
  • Used for both Hourly and Salaried Employees
  • Includes Premium Support

Monthly Charges:

Low Monthly fee per Employee  (Pay as you go)

Unlimited access to employee historical data

Setup, Training, Configuration and On-Going Support

INCLUDED
Employees punching via PC and Software

INCLUDED
Payroll Export Module (Most common Payroll Services)

Clock extended Service coverage is required on all SaaS programs. Per month cost depends on the model and number of clocks.